Call to Action: MetLife Assists Victims of the Ya’an Earthquake; MetLife Foundation makes a 1 million RMB donation to the disaster area

Shanghai, CHINA -- Today, MetLife Foundation announced that it was making a contribution of 1 million RMB to Give2Asia’s Sichuan Earthquake Fund 2013, which provides aid to victims of the earthquake-stricken area in Sichuan Ya'an. Sino-US United MetLife Insurance Company Limited (“MetLife China”) has always been committed to helping the communities it serves in times of need with financial support, in-kind donations, employee volunteerism and other philanthropic efforts since its establishment in China. President and CEO of MetLife Foundation, Dennis White said, “The Sichuan area has suffered another earthquake which has left tens of thousands of people destitute and homeless. As we’ve seen countless times, natural disasters can strike anyone, anywhere and at any time. The relief organizations that step in to ease the suffering and improve the lives of victims of natural disasters do great things, but they can’t do them alone. MetLife believes that we can all make a difference and I’m proud that MetLife Foundation is providing some substantial and meaningful support to ease the suffering of the people in the Ya'an earthquake-stricken area."

Since the earthquake, MetLife China has responded by ensuring that their customers in the Ya’an area received help immediately. CEO of MetLife China, Bob Pei said, "On April 20, after the earthquake occurred, we went on MetLife’s official micro-blog to notify our customers of the impact of the tragedy and express our sympathy towards the victims. At the same time, MetLife’s staff immediately initiated emergency plans to help clients and their families by setting up an emergency customer hotline: 4008188168, along with an emergency mobile phone number 13540236755, both of which opened fast channels for us to respond to emergency rescue and claims requests."

MetLife’s Sichuan branch also launched an emergency plan within 30 minutes after the earthquake. Using their customers’ list from the Ya'an area, MetLife employees contacted these customers to confirm their safety. As 22 April, employees have already contacted and confirmed that the majority of their customers and policyholders were safe. In order to speed up the claims processing for Ya'an earthquake customers, MetLife opened a fast claims channel whereby customers only had to provide their names and social ID numbers, and MetLife would then honor the claims without the customers actually having to provide policy documentation.

In order to solve the shortage of relief goods in the earthquake-stricken area, MetLife employees have been actively volunteering and doing relief work. Employees from all MetLife’s China branches gathered and donated “MetLife Care” first-aid packets, which have been sent to MetLife’s Sichuan branch for distribution to earthquake victims. In addition, employee donations have been flooding in and continue to grow with the hope that they will be able to help more people in need.

About Sino-US United MetLife Insurance Company Limited

Sino-US United MetLife Insurance Company Limited (MetLife) was incorporated as a joint venture company formed by a subsidiary of MetLife, Inc. and Shanghai Alliance Investment Ltd. (SAIL). Supported by the MetLife companies' experience in the insurance industry and SAIL's expertise in the Chinese market, MetLife is committed to provide trusted and professional insurance solutions to consumers in China. MetLife offers life and accidental insurance and savings products to individuals in more than twenty cities all over China through career agency, bank partners, direct marketing and group insurance channels. For more information about MetLife, please visit the company's website at

SAIL is a state-owned investment company affiliated to Shanghai National Capital Bureau. By fully utilizing its resources and strengths, SAIL is focused on investment in the financial services and high-tech industries. SAIL contributes to national economic growth by committing itself to promote industry innovation and development in Shanghai, as well as elsewhere.

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit

About MetLife Foundation

MetLife Foundation was established in 1976 to continue MetLife’s longstanding tradition of corporate contributions and community involvement.

The Foundation is committed to building a secure future for individuals and communities worldwide. Since it was established, MetLife Foundation has provided more than $530 million in grants and $70 million in program-related investments to nonprofit organizations addressing issues that have a positive impact in their communities. For more information visit